Complaints Report: 2022/2023

The academy continues to investigate all concerns and complaints raised in accordance with our “Procedures for Handling Complaints” which is available on the academy website.

Where parents raise very low-level concerns directly with staff, these are resolved quickly through timely communication and have to date not progressed to the procedure through the complaints policy.

 

 

Stage 1

Stage 2

Stage 3

Stage 4

Total

 

Informal Concern heard by a member of

staff

Formal Complaint reviewed by the Principal

Complaint heard by Local

Academy Board

Appeal complaint reviewed by

CEO

 

2021/2022

5

2

0

0

5

2022/2023

2

1

0

0

3

2023/2024

 

 

 

 

 

2024/2025

 

 

 

 

 

 

 

 

 

 

 

 

Complaints Report: 2022/2023

The academy continues to investigate all concerns and complaints raised in accordance with our “Procedures for Handling Complaints” which is available on the academy website.

Where parents raise very low-level concerns directly with staff, these are resolved quickly through timely communication and have to date not progressed to the procedure through the complaints policy.

 

 

Stage 1

Stage 2

Stage 3

Stage 4

Total

 

Informal Concern heard by a member of

staff

Formal Complaint reviewed by the Principal

Complaint heard by Local

Academy Board

Appeal complaint reviewed by

CEO

 

2021/2022

5

2

0

0

5

2022/2023

2

1

0

0

3

2023/2024

 

 

 

 

 

2024/2025